1. Shipping Policy

1.1 Order Processing Time

• Orders are processed within [1-5] business days after receiving payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

1.2 Shipping Times

• EvoSweep uses dropshipping from suppliers in China. Estimated shipping times to various regions are as follows maximally:
  • Europe: 15-30 business days
  • North America: 15-35 business days
  • Asia & Oceania: 10-25 business days
• Please be aware that these times are estimates, and actual delivery times may vary depending on customs processing, carrier delays, and other unforeseen factors. However, usually it's much faster.

1.3 Shipping Costs

• Shipping fees are calculated at checkout and may vary based on destination and chosen shipping method. Any import duties, taxes, or customs fees are the responsibility of the customer and are not included in the shipping cost. Sometimes we may offer a free shipping promotion.

1.4 Tracking Information

• Once your order is shipped, you will receive an email with tracking information, allowing you to monitor your shipment's progress. Please allow [3-7] days for tracking information to update once the package is shipped. Please note that we reserve the right to not send an tracking information in specific situations. In this case, you should ask us regarding your package.

1.5 Delayed or Lost Shipments

• If your order has not arrived within the estimated shipping time, please contact our support team at contact@thewebbay.com for assistance. While we will do our best to help, EvoSweep is not responsible for delays due to customs or international shipping issues beyond our control.

2. Warranty Policy

2.1 Standard Warranty

• EvoSweep products are covered by a limited warranty of 6 months from the date of delivery. This warranty covers defects in materials or workmanship under normal use.

2.2 Warranty Coverage

• The warranty covers:
  • Manufacturing defects
  • Malfunctioning components that are not caused by user error
• The warranty does not cover:
  • Damage due to misuse, neglect, or improper handling
  • Wear and tear from regular use
  • Accidental damage, including drops and spills

2.3 Warranty Claims

• To file a warranty claim, please contact us at contact@thewebbay.com with your order number, a description of the issue, and any supporting images or videos. Our team will assess the claim and, if valid, provide instructions on next steps.
• EvoSweep reserves the right to repair, replace, or offer a refund at our discretion for products found to be defective under warranty.

2.4 Replacement and Refund Process

• Approved warranty claims may result in a replacement of the defective item. In cases where a replacement is not feasible, a refund or store credit may be issued.
• Shipping costs for warranty returns may be the responsibility of the customer, depending on the specific issue and location. EvoSweep will provide guidance on any applicable shipping fees during the warranty claim process.

3. Returns and Exchanges (Non-Warranty)

3.1 Return Eligibility

• Returns for non-warranty reasons (such as customer preference) are accepted within 14 days of delivery, provided the product is in unused and original condition. The customer is responsible for return shipping costs and any associated fees.
• Please note that return eligibility may vary depending on the specific product and condition; please contact us prior to returning any items.

3.2 Refunds for Returns

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 10 business days.

4. Contact Us

If you have any questions about this Warranty & Shipping Policy, please contact us:

• Email: contact@thewebbay.com